Design’s role in saving the insurance industry (from itself)

Design
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6 mins

How can design help the industry continue to deliver on its promise of providing financial security to its customers whilst still returning value to shareholders?

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Constraints are a matter of perception

Design
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4 mins

Constraints are generally viewed as negative, though having the right constraints can help propel you in the right direction.

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Making Net Promoter Score work for your organisation

Research
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2 mins

NPS can be a shallow metric unless you know what to do with it

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Patterns are your friend

Design
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2 mins

User Experience is one of those things that is often overlooked or over-engineered.

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Designing for continuity

Design
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4 mins

Making sure your designs have a fail-safe.

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What is ‘User Experience’?

Design
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3 mins

Often misunderstood, overlooked or an after-thought.

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The importance of UX

Design
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3 mins

User Experience (UX) is how a user feels when they interact with a product.

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Defining empathy for your organisation

Psychology
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4 mins

The different types of empathy and why we need to choose one.

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